Frequently asked questions

2 hours of free parking is available at DXB. You may need to show your People of Determination card to avail of this service. At DWC, parking is free for all guests.  

You can park in the designated drop-off areas in the Departure level. These areas have a time limit for parking. However, we do not have pick-up areas, you must use our car park facility, available at all the terminals.

You can change your parking booking by contacting parking services.

Free parking is available only at DWC. Parking fees apply at DXB, based on terminal and parking zone type. Check out our website.

Book parking at Dubai Airports.

Yes, you can park your car for more than one day. Long-term parking is available, please check our website.

The cost for parking varies depending on the terminal, the duration and the parking zone. You can find more information on the airport's website or at the parking premises.

Check-in counters open approximately three hours before the scheduled departure time. It is recommended to check with your airline for specific times.

It is recommended to arrive at the airport at least three hours before your flight departure to allow enough time for travel procedures.

We do not have a pick-up area at Arrivals. Please use our car park facility, available at all terminals.

Yes, there are designated drop-off areas. These areas are located near the terminal entrances and have a time limit for parking.

If your goods are confiscated, there is no option to retrieve them since these were confiscated due to safety and security reasons. 

The cost of excess baggage varies depending on your airline and the weight of your baggage. You can find this information on your airline's website or by contacting them directly.

You will need to contact your airline's baggage services department. They will assist you in filing a claim and locating your baggage.

If your checked-in baggage got damaged, contact your airline's baggage services department to enquire on the claim process. This can be generally found on the airlines website.

Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply on checked-in baggage. We recommend you contact your airline for the most updated information.

Your baggage allowance depends on your airline and ticket that you purchased. You can find this information on your ticket or by contacting your airline.

Yes, you can store your baggage at the airport's left luggage facilities. The cost varies depending on the size and duration of storage.

Upon departure from Dubai, you must declare amounts over AED 100,000 or its equivalent in other currencies and traveller's cheques.

Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply to carry-on baggage. We recommend you contact your airline for the most updated information.

There are several lounges for guests. You can find more information here or at the airport.

There's a wide range of restaurants and dining options. You can find more information here or at the airport.

Yes, DXB has shower facilities available for guests. There are free shower facilities at Terminal 3 at Gates A and B. For paid facilities, please contact the relevant lounge or DXB Hotel.

Follow the taxi signs at Arrivals to find the designated pick-up area. 

Buggy service is subject to availability, and it needs to be booked by the airline or the service provider. We offer a free TaxiDXB service in Terminal 3, Concourses B and C.

You can check this information on your ticket, our website, or contact your airline.

Your airline can provide information on rebooking options.

On our website or contact your airline directly.

You need to contact your airline to rebook or purchase a new ticket.

You are required to fill out this form or contact your airline to report the lost item.

Smoking devices are allowed in carry-on baggage.

Yes, you can bring as much baby food as your baby might need during your flight.

No, pets are not allowed to be carried in carry-on baggage. You must contact the airline for more information.

You must adhere to Liquids, aerosols and gels (LAGs) regulations. LAGs should be carried with a capacity of not more than 100 ml and be placed in a clear re-sealable plastic bag. The bag should be completely sealed/closed.

Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply on carry-on baggage. We recommend you contact your airline for the most updated information.

If your goods are confiscated, there is no option to retrieve them since these were taken away due to safety and security reasons.

Upon arrival, you must declare amounts over AED 60,000 or its equivalent in other currencies and traveller's cheques. 

Prohibited items when entering Dubai include narcotics, counterfeit items, and pornographic material. You can find a detailed list on the Dubai Customs website. 

You can apply for a visa to enter Dubai through GDRFA.

Only UAE nationals can renew their passport at the Immigration Centre at DXB located at Terminal 3, Arrivals area.

It is best to check with the embassy or consulate of the country you are travelling to for visa requirements.

Visa renewal can be done through GDRFA and at the Immigration Centre at DXB, Terminal 3, Arrivals area.

Certain nationalities can get a visa on arrival if the transit time is longer than 8 hours. Always confirm with your airline and immigration.

You can collect a Sunflower lanyard at the airport's special assistance desk. Find more information here.

Yes, we have special lanes for people with special needs at all checkpoints and counters. You can ask Guest Experience Ambassadors or find more information here.

You can book a wheelchair through your airline. It is recommended to book in advance to ensure availability.

2 hour free parking is available at DXB. Parking at DWC is free for all guests. Find more information here.

Dubai Airports offers a range of support services for passengers with special needs. Find more information here.

If you need to make a claim for personal injury or property damage related to an incident at Dubai Airports, we recommend contacting your travel insurance provider for guidance on next steps. They’ll be best equipped to assist with your claim.

If you need to make a claim for personal injury or property damage related to an incident at Dubai Airports, we recommend contacting your travel insurance provider for guidance on next steps. They’ll be best equipped to assist with your claim.